Frequently Asked Questions & Miscellaneous Inquiries

This section of our website includes answers to some of the most frequently asked questions we receive. 

How do I confirm my payment was received?
Click here to email a request for confirmation that your payment was received.

How do I obtain a receipt for my payment?
We will be happy to provide a receipt for your payment once it is received and processed in our system.  Click here to email a request for a payment receipt.

How do I obtain a balance?
Click here to email a request for a balance quote.

Do we accept credit cards or payments over the phone?
We do not accept credit card payments or payments over the phone at this time.

How do I set up a payment plan?
Click here to email a request for a Payment Plan Package.

Do we report any information to credit bureaus?
Our office never reports any information to credit bureaus. 

How do I authorize releasing information to someone who is not on my account?
You would sign and return an Authorization to Release Information form.  Click here to email a request for an Authorization to Release Information form.   

What is the procedure for a third party to request a payoff?
All payoff requests from third parties must be in writing and must include written authorization from all parties on the account to release information to you  Please include your name, the homeowner(s) name(s), your email address, your mailing address, our account number, association name and property address with your request.  Click here to email your payoff request.

How do I dispute the claim?
Please include your name, email address, mailing address, account number, association name and property address with your notification.  In order to fully research the nature of your dispute we recommend you provide all relevant facts and supporting documentation.  We will thoroughly research the matter and report our findings to you in writing.  Click here to email notification that you dispute the claim.
 
What do I do if I file bankruptcy?
Click here to email notification that you filed bankruptcy  Please include your name, email address, mailing address, account number, association name and property address, bankruptcy case number and date you filed bankruptcy with your notification.

What if I no longer own the property due to foreclosure, short sale or other transfer of title?
Click here to email notification that you are no longer the owner of property subject to association assessments.    Please include your name, email address, mailing address, account number, association name and property address, as well as a recorded copy of the document verifying you are no longer the record owner (i.e. Deed of Foreclosure; Deed in Lieu of Foreclosure; General Warranty Deed; Special Warranty Deed or other recorded documentation).  You may obtain a recorded copy of the document from the Clerk’s Office of the Circuit Court of the City or County where the property is located.

What happens after I have paid off my judgment balance?
Once final payment has cleared we will mail judgment releases to the General District Court where the judgment originated and any Circuit Court where the judgment was docketed.  A copy of these releases will be mailed to you at the address we have on file for your records as well. 

What happens after I have paid off the balance as shown on a recorded Memorandum of Lien?
Once final payment has cleared we will mail a Certificate of Release of Memorandum of Lien for Unpaid Assessments to the Circuit Court where the Memorandum of Lien was recorded. 


THIS COMMUNICATION IS FROM A DEBT COLLECTOR ATTEMPTING TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.